Welcome to the Soil Asakusa Online Shop.
Just like at our Asakusa shop, you can browse and purchase carefully selected pottery from kilns and potters across Japan.
We offer shipping both within Japan and internationally. If this is your first time shopping with us, please take a moment to read the guide below before placing your order.
Visit the Soil Asakusa Online Shop
(You will be redirected to our BASE online shop.)
Shopping Guide
Payment Methods
We accept the following payment methods:
- Credit Cards *
- PayPal
- Amazon Pay
- PayPay
- Mobile Carrier Payments
- Bank Transfer
- Convenience Store Payment or Pay-easy
* We accept major credit cards such as Visa, Mastercard, JCB, and American Express. Please note that only credit cards issued in Japan are accepted through the BASE payment system.
All payments are securely processed through the BASE payment system. Soil Asakusa does not have access to your credit card information.
Domestic Shipping (Within Japan)
Shipping fees vary depending on the delivery destination.
- Kanto & Tokai (Tokyo, Kanagawa, Chiba, Saitama, Ibaraki, Tochigi, Gunma, Shizuoka, Aichi, Gifu & Mie): ¥660
- All other prefectures in Japan: ¥770
Please note:
Deliveries to remote islands (including Okinawa) may incur an additional Remote Island Surcharge. If your order is subject to this fee, we will contact you before shipping.
Free shipping is available on orders of ¥15,000 (tax included) or more.
Please note that the Remote Island Surcharge, if applicable, will still be charged separately.
Orders within Japan are shipped via Sagawa Express.
- You can choose your preferred delivery date and time (depending on your location, your request may not always be available).
- Orders are usually shipped within 1–3 business days after your order is confirmed.
- Once your order has been shipped, we will send a shipping confirmation email with a tracking number.
International Shipping
International orders are shipped via Japan Post’s EMS service (excluding certain areas where EMS is unavailable). Delivery times vary depending on the destination and local conditions, but orders usually arrive within 3–14 days after shipment. For more information about EMS, please refer to the link below.
https://www.post.japanpost.jp/service/send/oversea/list/delivery/ems/index_en.html
Shipping costs vary depending on the destination country and the total weight of your order.
Please refer to the table below for an estimate of the shipping cost based on the total weight of the items you purchase.
Please note:
The shipping weights shown in the table include both the weight of the items and the packaging materials.
Shipping costs shown in the table are estimates.
We always try to calculate shipping charges as accurately as possible.
If the actual shipping cost is lower than the estimated amount, we will refund the difference.
If the actual shipping cost is higher, we will contact you before shipping.
Shipping to the United States
Shipments of pottery to the United States are subject to customs duties of approximately 10% of the product value, plus fees of around ¥1,000 in total (including customs clearance fees and currency conversion costs), all of which must be paid in advance. After your order is confirmed, we will email you separately with the amount due and payment instructions.
Returns & Exchanges (Within Japan)
We are unable to accept cancellations, returns, or exchanges due to customer preference.
However, if your item arrives damaged, defective, or if you receive the wrong item, please contact us by email within one week of delivery.
If your item is damaged, we would appreciate it if you could send us photos by email, as this will help us process your request more quickly.
We will provide you with instructions for returning the item and arranging a replacement or refund. Return shipping costs in these cases will be covered by Soil Asakusa.
If the item is in stock, we will send a replacement as soon as possible.
If a replacement is not available, we will issue a full refund. Refunds will be processed within one week after we receive and confirm the returned item.
Returns & Exchanges (International Orders)
We are unable to accept cancellations, returns, or exchanges due to customer preference.
However, if your item arrives damaged, defective, or if you receive the wrong item, please contact us by email within one week of delivery.
If your item is damaged, please attach photos of both the outer shipping box and the damaged item to your email. This will help us assess the damage and assist you as quickly as possible.
We will reply with further instructions as soon as possible.
If the item is in stock, we will send a replacement as soon as possible.
If a replacement is not available, we will discuss the best solution with you, including issuing a refund if appropriate.
Please note:
If your order is returned to us due to an incorrect shipping address or other incorrect information provided at checkout, the cost of reshipping the package will be the customer’s responsibility. Please make sure that all shipping information is entered correctly before completing your order.
Q&A
Are the products available in your Online Shop the same as those in your Asakusa shop?
A. Yes.All items available in our Online Shop can also be viewed and purchased at our Asakusa shop.
You may also find additional items at our Asakusa shop that are not yet available in our Online Shop.
Can I place an order by phone or email?
A. Yes. We are happy to accept orders by phone or email.
If you are contacting us from outside Japan, we kindly ask that you contact us by email whenever possible. This helps us provide you with the best possible support, regardless of time differences.
Email: shop@soil-asakusa.jp
Can you provide gift wrapping?
A. Yes. We offer both paid gift wrapping (¥330) and free gift wrapping.
For international orders, we recommend our paid gift wrapping, which includes a gift box.
Since pottery is fragile, this provides better protection during international shipping.
If you would like gift wrapping, please add Gift Wrapping to your order using the link below.
https://soilasakusa.base.shop/items/31712587
Will sold-out items be restocked?
A. Yes. In general, our standard items will be restocked.
However, many of the kilns and potters we work with continue to refine their designs, sizes, and finishes over time. As a result, restocked items may not always be exactly the same as previous ones.
Because many of our products are handmade, it is difficult for us to provide an exact restock date.
If you would like to be notified when an item becomes available again, simply click the “Request restock notification” button on the sold-out product page and register your email address. You will automatically receive an email when the item is back in stock.
